Effective Date: June 26, 2026

Privacy Policy

At Bayou Recovery Area, we value your privacy and are committed to protecting the personal information you provide when using our services, including our YAP phoneline and SMS communications.

This Privacy Policy explains how we collect, use, store, and protect your information.

Information We Collect

When you contact us or subscribe to receive text messages, we may collect:

• Name
• Mobile phone number
• Email address (if provided)
• Information you voluntarily provide through calls, text messages, web forms, or email
• Technical information necessary to operate our communication services

How We Use Your Information

We use your information to:

• Respond to your requests
• Send meeting information and updates
• Send event reminders
• Provide phoneline services
• Improve our services
• Respond to customer service inquiries
• Maintain communication records when necessary

We do not sell your personal information.

SMS Communications

By providing your mobile phone number and opting in, you consent to receive SMS text messages from Bayou Recovery Area regarding:

• Meeting information
• Event reminders
• Service updates
• Follow-up communications
• Other information you have requested

Message Frequency

Message frequency varies depending on your interaction with our services.

Message and Data Rates

Message and data rates may apply according to your mobile carrier’s plan.

Opt-Out

You may opt out of SMS communications at any time by replying:

STOP

After opting out, you will receive one final confirmation message. No further SMS messages will be sent unless you opt in again.

Help

For assistance, reply:

HELP

or contact us using the information below.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only with service providers necessary to operate our communications systems, including:

• Twilio (SMS delivery)
• Hosting providers
• Email service providers

These providers may only use your information to perform services on our behalf.

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliate for marketing purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, or misuse.

Although no method of transmission over the Internet is completely secure, we strive to protect your information using industry-standard security practices.

Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Children’s Privacy

Our services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page. The Effective Date above will be updated accordingly.

Contact Us

If you have questions about this Privacy Policy or our SMS communications, please contact us.

Bayou Recovery Area Service Committee

Address:
17462 Lake Azalea Dr.
Baton Rouge, LA 70817

Phone: (225) 381-9609

Email: publicrelations@br-na.org

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SMS Consent Disclosure

By submitting your mobile phone number through our website or other communication channels, you agree to receive SMS messages from [Organization Name].

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to unsubscribe.
• Reply HELP for assistance.
• Consent is not a condition of purchasing any goods or services.